FAQs

1. What types of outdoor products do you offer?

We offer a wide range of outdoor products, including camping gear, hiking equipment, outdoor furniture, and accessories designed to enhance your outdoor experiences. Visit our store to explore our full range of products.

2. Do you ship internationally?

Currently, we only ship within the United States. We are working on expanding our shipping options in the future.

3. How long does shipping take?

All orders are processed within [1-2] business days. Delivery times vary based on your location, but typically, orders are delivered within [2-4] business days after processing. Please note that shipping times may be affected by holidays and other unforeseen delays.

4. How can I track my order?

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). You can use this number to track your order through our carrier's website. The tracking number will be active within 24 hours.

5. What is your return policy?

You have [30] days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging. You must also provide the receipt or proof of purchase. For more details, please visit our Return and Refund Policy.

6. How do I return an item?

To return an item, please contact us at Support@darfley.com or +44 7300549060. We will provide you with instructions on how to return your item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

7. What if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact us immediately at Support@darfley.com or +44 7300549060. We will arrange for a replacement or a refund as per your preference. Please save all packaging materials and damaged goods before filing a claim.

8. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at Support@darfley.com or +44 7300549060 . We will do our best to accommodate your request. However, once an order has been processed and shipped, we are unable to make changes or cancellations.

9. Do you offer any warranties on your products?

We stand by the quality of our products. Specific products may come with manufacturer warranties. Please refer to the product description for warranty details. If you have any questions, feel free to contact us at Support@darfley.com

10. How can I contact customer service?

You can reach our customer service team by emailing us at Support@darfley.com .We are available 24Hours to assist you with any questions or concerns.

11. Do you offer gift cards?

Yes, we offer gift cards in various denominations. Gift cards can be purchased directly from our website and are a perfect gift for outdoor enthusiasts.

12. How can I stay updated on new products and promotions?

Stay updated by subscribing to our newsletter. You can sign up on our website to receive updates on new products, special promotions, and exclusive offers.

If you have any other questions or need further assistance, please feel free to contact us at:

Darfley
Email: Support@darfley.com

Phone: +44 7300549060

We’re here to help and ensure you have the best possible shopping experience!